Privacy Policy
Last Updated: August 2025
1. Indroduction
Chayah Group (“we”, “us”, “our”) is committed to protecting your privacy and safeguarding any personal data we collect through our website and services. This privacy policy outlines how we collect, use, share, and protect your personal information and explains your rights concerning it.
2. Who We Are
Chayah Group is a Kuwait-based enterprise delivering innovation across Retail, F&B, B2B, and Lifestyle. For privacy-related inquiries or to exercise your data rights, please contact:
Data Protection Officer
Chayah Group
Email: [email protected]
3. Information We Collect
a) Personal Data You Provide
- Identity & Contact: Name, email, phone number, company details.
- Usage & Preferences: Newsletter subscriptions, support requests, survey feedback.
b) Automatically Collected Data
- Technical & Usage Data: IP address, browser type, device information, page visits.
- Cookies & Tracking Technologies: Used to improve functionality, user experience, and analytics.
c) Aggregated & Derived Data
Non-identifiable data aggregated for insights and website optimization.
4. How We Use Your Data
We use your personal data for the following purposes:
To provide services and content – This includes fulfilling requests, delivering content, and ensuring the smooth operation of our website. The legal basis for this processing is the performance of our services or a contract with you.
To improve our services and user experience – We analyze usage data and feedback to enhance our website, products, and customer experience. This is carried out under our legitimate interest in maintaining and improving our offerings.
To send marketing communications – With your consent, we may contact you with news, offers, or updates relevant to Chayah Group. You can withdraw your consent at any time by following the unsubscribe instructions provided in our communications.
To comply with legal obligations – We may process or disclose personal data where necessary to meet regulatory, legal, or compliance requirements.
5. Cookies & Similar Technologies
We use cookies to enhance your experience. These include:
- Essential Cookies: Required for site functionality.
- Performance & Analytics Cookies: Help us understand usage patterns.
- Optional Cookies (e.g., marketing): Operate only with your consent.
You can manage or disable cookies through your browser settings, although this may affect site performance.
6. Sharing and Disclosure
We may share your personal data with:
- Chayah Group affiliates for internal purposes.
- Third-party service providers (e.g., analytics, IT, email systems).
- Legal authorities, if required by law.
We do not sell your personal data. All third parties are contractually bound to secure your information.
7. International Transfers
Your data may be transferred across borders (e.g., to service providers in other countries). In such cases, we ensure that adequate protection measures are in place to safeguard your data.
8. Data Retention
We retain personal data only as long as necessary for:
- The original purpose of collection,
- Compliance with legal obligations,
- Resolving legal claims or disputes.
Upon expiry of the retention period, data will be securely destroyed.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request rectification or erasure
- Restrict or object to processing
- Withdraw your consent for marketing
- Lodge a complaint with a supervisory authority
To exercise any of these rights, contact us at [email protected]